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FAQs

We prefer shipping U.S.P.S. with tracking and insurance. You will be sent an email after your order is shipped with a tracking number. Orders will be processed in no more than 5 business days. An email will be sent if an item is back ordered and a date when it will be released .We have quoted some international shipping. For all other countries please contact us via email at wkinsolvingweb@gmail.com and we will quote you. Thank you.

Shipping and handling for all products in US

Shipping Method Timing(# of business days) 1st Item 2nd Item
Economy* 8-10 business days $5.25 $0.50
Standard 5-7 business days $7.00 $0.50
Premium 3-4 business days $13.00 $2.00
Express ** Next day if order by noon $21.00 $5.00


Shipping to Switzerland, Germany, and France

Santa Fe Tees offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order.

Shipping and handling for all products (in US dollars):

Shipping Method Timing(# of business days) 1st Item 2nd Item Customs Duty & VAT
Standard 4-6 business days $13.00 $4.00 Included
Express 2-3 business days $40.00 / approx. 33 € $6.00 / approx. 5 € Included


Shipping to Canada

Santa Fe Tees offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order.

Shipping and handling for all products (in US dollars):

Shipping Method Timing(# of business days) 1st Item 2nd Item Duties & Taxes (GST)
Standard 5-10 business days $11.00 $3.00 Included
Express 2-4 business days $40.00 $6.00 Included


Delivery to United Kingdom

Santa Fe Tees offers several different shipping methods to meet your delivery needs. We calculate our shipping cost for each shipping method based on the type and quantity of items you order.

Shipping and handling for all products (in US dollars):

Shipping Method Timing(# of business days) 1st Item 2nd Item Customs Duty & VAT
Standard 5-9 business days $7.50 $2.00 Included
Express 2-3 business days $55.00 $10.00 Included


How much is shipping?

Shipping varies by location and amount of shirts. To calculate your shipping, put together your shopping cart, and proceed to standard checkout.

Are there any other charges? Like handling or taxes?

Nope. We want to keep it simple. No tax is charged if you order out of the state of N.M.


How long will it take me to receive my stuff?

All retail (webstore) orders ship within 3-5 business days of placement, and ship first class via USPS from Santa Fe , N.M. Depending on your proximity to us, once it ships it will typically take between 3-5 business days for you to receive your package (longer when going outside the U.S. – typically 5 to 14 business days).


I made a mistake on my order! How do I fix it?

Email wkinsolvingweb@gmail.com immediately. Seriously, we check it constantly. We cannot guarantee that your order wasn’t filled lightning quick, but it is worth a shot.


Will my shirt shrink?

While our shirts are pre-shrunk, they are still 100% cotton and you should expect them to shrink about 5-7%. Wash cold, dry low (and if you are really adamant on avoiding any shrinkage, let them air dry.) Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash.


How thick / heavy / cheap are your shirts?

Garment fabric is measured in ounces. T-shirts are typically 4.7 to 6.1 oz, and hoodies 7.0 to 11oz. The weight of the fabric largely determines its durability and perceived quality (stitching plays a big role, too). While we can provide cheaper shirts if you so desire, however we default to 6.1oz on all orders, because that is the quality we feel most comfortable attaching our names to.


What is your turnaround time?

Standard turnaround is 7 days.


Are your shirts sweatshop-free?

If you don’t include our sweat then Yes. We sell American Apparel , Bella and Gildan shirts, both of which are now in full compliance with the Fair Labor Association (FLA ). We encourage you to visit their websites for further details regarding their corporate citizenship.

American Apparel

Gildan


What is the difference between Gildan and American Apparel?

The difference is that while the Gildan shirts are perfectly fine, the American Apparel are constructed of ringspun cotton, which is noticeably softer. The American Apparel shirts are also more fitted, are available in both the men and women’s versions, and weigh less.


Payments

You can shop at www.santafetees.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.santafetees.com is registered with the Authorize.Net Verified Merchant Seal program.